One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and exactly how you, as a client, can benefit from it.
In case you’re a website owner, a problem might always appear and it doesn’t necessarily need to be connected to the web hosting service. For example, something can go wrong when you update a web app or some critical data can be edited or deleted unintentionally. No matter what the nature of the problem may be, you will have to get in touch with the respective client support team and request them to restore a backup or to assist you in resolving the problem that you are having. How quickly they will do it will predetermine the amount of time that your websites will be unreachable. For certain websites like community web portals or online stores, a lengthened outage often equals lost users and cash. Because of this, it’s of principal importance that you use the services of a web hosting company that offers not only a very good customer care service, but also a prompt one.
One-Hour Response Guarantee in Hosting
feature a 60-minute reply guarantee, which goes to say that irrespective of what enquiry or predicament you might have, we will always be there to help you. Actually, it rarely takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our support team representatives will be at your service 24/7, even on national holidays and weekends, so you’ll get timely help at all times. We realize exactly how costly time can be, so by the time we respond to your e-mail or ticket, we’ll have explored the issue and, if we haven’t solved it, we will supply you with more info about what you need to do on your end – if the situation necessitates it. With our support services, you can be sure that there will be somebody to help you out straight away, whatever the hour.