Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every help request you submit to us will be attended to within maximum 60 minutes. In case your ticket or email requires further assistance from a sysadmin, we will timely forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Managed Servers package, any of the server management services included there will be performed at a time of your preference.
A First–Class Technical Support Service
Our help desk support staff will be online for you 24x7x365 should you require assistance with the Web Hosting Control Panel or with any of the applications that we pre–install for your convenience on the server. And if you require assistance handling the routine admin tasks on your server, you can have a look at our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Each dedicated server comes with our free–of–charge Web Hosting Control Panel, which boasts a fully detailed knowledge base plus a collection of instructional video tutorials. Whenever you require help while working with the Web Hosting Control Panel, just click on the Videos or Help buttons located in the upper right corner.