Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Guarantee

  • Our crew of qualified professionals will try their best to answer to your assistance demands in less than 1 hour. If, however, the situation you have stumbled upon demands the assistance of the Administrators’ =Department,= we are going to send the ticket to the person on duty and will write a reply to inform you.

  • Top quality support service

  • Professional Client Help Service

  • We will be on line for you round the clock to provide you with advices and customer support as well as to help you with any problem that you may come across while dealing with your virtual server. We can support you with all pre–installed packages, plus your Operating System, server management panel (with respect to the VPS type) and the Web Hosting Control Panel made 100% by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Hosting Control Panel that is available at zero cost with your VPS includes a built–in article base. You will see a group of illustrative how–to tutorials and a range of step by step video guides that display all the basic web site administration duties. You can get access to them by hitting the Help or Video keys in the right part of each Control Panel section.