There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. It’s the easiest correspondence medium for a variety of reasons. If no help desk team representative is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. In addition, you can copy and paste large bits of information without worrying about typing errors, and if a specific issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in one place, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, which suggests that if you have to provide info or to follow guidelines, you will have to use at least two different admin interfaces and this number might increase in case you desire to administer multiple domains. Plus, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Hosting
Our hosting come with an integrated ticketing system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything associated with the web hosting service itself in the exact same location – invoices, website files, e-mails, trouble tickets, etc., eliminating the necessity to go through different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few mouse clicks without the need to leave your Control Panel. During the process, you can pick a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you resolve any given problem before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a national holiday.