24/7 Customer Support
Why is the provision of an effective customer support service vital on today?s Internet hosting marketplace? Which are the typical customer support channels?
The support that you can get from your hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with an existing account. Timely and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine hosting provider not from some reseller. If you acquire a hosting account from a company that does not own its servers and it can't access them directly, it's very likely that you'll wait for a couple of days in order to get an answer to any kind of question, which means that your websites may stay offline for quite a while. However, a company that provides various options for communication and has a support staff that is available at any time can assist you right away and help you limit or totally avoid any downtime and possible losses.
24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for our hosting
. Even if you aren't our customer yet and you have some questions, we can help you without delay and provide you with the needed information, so as to give you the choice to make an informed decision when you acquire a new web hosting account. We are available any time, including weekends and holidays, and we provide multiple ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we have a couple of telephone numbers globally, therefore you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for days and nights to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will enjoy quick support when you purchase a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, so when you open a ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the best option in case the issue involved requires a longer period of time to be solved or when it has to be forwarded to our administrators, as it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.