A live chat is among the many ways of communication supplied by some web hosting providers as a part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is faster as compared to a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with an agent. In addition, when the issue that you have needs some time to be investigated and resolved, you can do something different in the meantime rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service for free as long as you have Internet accessibility even if your website hosting supplier is situated in another country and they do not have a local telephone number you can call.
Live Chat Support in Hosting
In addition to the phone and ticket support, we offer live chat support too. You will be able to get in touch with us every day, including holidays and weekends, and we can give you more details about the hosting that we offer if you are not a customer yet, or about basic and billing questions when you already have an account. Although for entirely tech issues you'll have to open a ticket to our technical support, since such issues will require extra time to be taken care of, you can still get in touch with us on our live chat for some technical info. For example, we will help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to speak with a live person.