A live chat is among the many ways of communication supplied by some web hosting providers as a part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is faster as compared to a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with an agent. In addition, when the issue that you have needs some time to be investigated and resolved, you can do something different in the meantime rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service for free as long as you have Internet accessibility even if your website hosting supplier is situated in another country and they do not have a local telephone number you can call.