Find out what website hosting providers mean when they say "phone support".
You'll find lots of hosting providers out there, but many of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The type of support that you'll have via this way of communication varies depending on the supplier - several of them offer expert phone support, various others offer general and customer support only because some issues are more time-consuming and it's much easier to be resolved through a trouble ticket, particularly when the issue needs to be escalated. However, it's good to find that you could always get in touch with your web hosting supplier since there are many small-scale issues which can be resolved without difficulty and in a timely manner with a call, not mentioning that you'll be able to get more info regarding the services even before you become a client.
Phone Support in Hosting
We believe that being able to speak with a live representative is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you have the option to contact us on the phone for 14 hours every day. In case you consider getting one of our hosting
, for instance, you can give us a call and learn more about our solutions before you order so as to be sure that we do cover all system requirements for your sites. After your order, you will be able to call us about all the sales and billing difficulties you may have, or get any general or basic tech information that you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of the issue.